Ethnographic Research

Estabrook Hall laundry room, 9:00 PM on a Monday

Some things that I noticed:

  • Clothes that have finished washing or drying sit in the machines and are not picked up in a timely manner.
  • There is an inner conflict in deciding to wait for clothes to be removed by their owner or to take them out yourself so you can use the machine.
  • People don’t enjoy touching other people’s clothes, and the owners of the clothes get angry when it happens to them.
  • People come in and out of the room frequently to check the time remaining on machines and if there are any machines available.
  • Hofstra already has a laundry app but it is completely inaccurate (at least for Estabrook).  It’s available on the Portal but not on the Hofstra Smartphone App.
  • Many users are on their phones and wear headphones.
  • No one remembers to empty the lint trap.

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